What if my package gets lost or arrives damaged?Updated 24 days ago
Our quality warranty certifies that your purchase is free from defects in material and workmanship. If the product arrives damaged or the quality is not as expected, we offer a 365-day craftsmanship guarantee. You can report the issue and receive a refund or a replacement order.
To report damage:
- Email us at [email protected] with the following details:
- Order number
- Photos of the damaged item and packaging
- Description of the damage
We will assist you as soon as we receive your email and help resolve the issue.